November 30, 2017
Moore Mission Moments - The Watershed Group


by Patti Moore


Time to warm up the crystal ball, and kick off the annual roundup of trends to watch in hospice for 2018. Some of them are encouraging; others we’re just going to have to grin and bear. Hopefully all of them will support us in the vital work we do as a new generation of people with different needs and expectations around the end of life experience become our patients.


Here’s what I and others see coming down the pike:


1.    How we die – and where – will continue to change. The people we served in hospice used to be (and to some extent, still are) the Greatest Generation. But now the first wave of Baby Boomers are approaching the end of life, and their needs and wants are very different than those of their generally more stoic and matter of fact parents. We’ll see increasing demand for support for living – and dying – in place, as well as experimental and alternative therapies, spirituality, and new kinds of communities as the Boomers age, because their intellectual openness and thirst for meaningful experience will inform their choices at the end of life as  surely as they have throughout their lives.


2.    Technology will play an ever-increasing role in making it possible for people who wish to do so or who lack other options, to die at home. And this won’t just be fancy new apps or remote monitoring systems: As reported here in Politico, the emerging field of telemedicine will enable doctors and other healthcare workers to offer hospice-like end of life care to those out of the reach of actual hospices: “In an isolated rural stretch of Northern California, Dr. Michael Fratkin, founder of a company called Resolution Care, is “virtually visiting” seriously ill patients at home with a phone, a laptop, and free teleconferencing software. Many of Fratkin’s patients have scant family support; in addition to physical illness, some are dealing with poverty, food insecurity, and homelessness.”                                                                     


Another area in which tech will play a role is likely to be the increased use of VR – virtual reality – as a way to provide enhanced sensory experiences and virtual “adventure travel” for those who are housebound.


3.    Increased regulatory scrutiny of hospice compliance will be the new normal: The “Hospice Honeymoon with Regulators is Over,” says Amy Baxter, reporting on the conference for Home Health Care News, October 18. Schabes laid out the top compliance risks hospices need to pay attention to:

  • Technical compliance with Hospice Compare and other Medicare reporting requirements;
  • Live discharges, whose rates continue to rise, generating greater government scrutiny;
  • Documentation of terminal illness;
  • Un-bundling of services such as Medicare Part D prescription claims that should have been covered by the hospice

4.    Advanced directives will take on increasing importance as patients become more aware of their roles in dictating how they wish to face the end of their life. Did you know that Pinterest features pins on  “best advanced directive ideas”? That tells you how mainstream this is getting – and that’s a good thing.  As lawmakers and healthcare groups push Medicare to promote and raise awareness of advanced directive, they’ll become even more common. If you’re in hospice, and not talking to patients about this or reaching out the community at large to instruct them on preparing advanced directives well ahead of need, you ought to be.


5.    Changing demographics means an uptick in the numbers of isolated elderly people who’ll need more care, particularly at the end of life. Boomers had fewer children than their parents, and our population is far more mobile than previous generations, who tended to stay closer to home as they raised their own families. That means we’ve got a generation of people who simply won’t have the access to family care that is needed at the end of life. There’s even a name for them; the “unbefriended elderly”. How we tackle this problem – through innovative ideas around things like group living at the end of life, telemedicine, and increased pre-hospice care – is going to be one of the defining themes for 2018 and beyond, and an area in which we can and should lead the way.


What are you seeing on the horizon for hospice? I’d love to hear about your thoughts.

Photo credit:





In these trying times when so much of the news we see about hospice and healthcare is negative, it’s worth taking a moment to catch your breath and remind yourself that the vast majority of people in the field are caring, hard-working and dedicated, as these stories demonstrate.


When times get tough, the tough get funny – and we should never underestimate the power of laughter to life our spirits, even at life’s end: “Roy Cato is dying. But that hasn’t stopped him or his caregivers from finding a way to keep laughing.


Whether it’s jokes about enemas (“the enemy,” Cato calls them) or his long-term planning (“I need a calendar”), he has embraced humor as a necessary part of life — even as he nears the end of his own.  “I’ve always kept it light my whole life, so why would I stop now?” he said, resting recently in his Minneapolis living room adorned with yellow smiley faces.


What will make you smile when your days in this life are coming to a close? For some, like this woman, it’s the last look at the enduring beauty of the ocean provided to her by her caring ambulance crew.  For this lady, it’s a sexy shout out from Dwayne “The Rock” Johnson. Hey – to each her own!


Good news on all fronts from so many of my clients this week; from big donations to prestigious awards, their great work is being recognized and rewarded by their communities.


The Nathan Adelson Hospice in Las Vegas announced a magnificent gift of nearly $600,000 from the Elaine P. Wynn Family Foundation.


And the very successful annual HopeWest Holiday Show was held at the Two Rivers Convention center in Grand Junction, Colorado with all proceeds benefiting HopeWest Kids, a child and teen grief program which provides support to local children and teens grieving the loss of a loved one.


What’s your hospice doing to create alliances and awareness in your community? I’d love to hear about it!  Send your stories, press releases, and announcements to: [email protected]


I hope you all had a delightful Thanksgiving, we sure did!  For me, the month of December will be one of tying up loose ends of 2017 and planning for some new and exciting things in 2018. Stay tuned!

Pause, take a breath, smile and enjoy a moment of peace at RiverCove Retreat Center
The Watershed Group
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